General list
Here is the list of the all response codes from Monri WebPay and their description:
- 0000 - Approved
- 1001 - Card expired
- 1002 - Card suspicious
- 1003 - Card suspended
- 1004 - Card stolen
- 1005 - Card lost
- 1011 - Card not found
- 1012 - Cardholder not found
- 1014 - Account not found
- 1015 - Invalid request
- 1016 - Not sufficient funds
- 1017 - Previously reversed
- 1018 - Previously reversed
- 1019 - Further activity prevents reversal
- 1020 - Further activity prevents void
- 1021 - Original transaction has been voided
- 1022 - Preauthorization is not allowed for this card
- 1023 - Only full 3D authentication is allowed for this card
- 1024 - Installments are not allowed for this card
- 1025 - Transaction with installments can not be send as preauthorization
- 1026 - Installments are not allowed for non ZABA cards
- 1050 - Transaction declined
- 1802 - Missing fields
- 1803 - Extra fields exist
- 1804 - Invalid card number
- 1806 - Card not active
- 1808 - Card not configured
- 1810 - Invalid amount
- 1811 - System error - database
- 1812 - System error - transaction
- 1813 - Cardholder not active
- 1814 - Cardholder not configured
- 1815 - Cardholder expired
- 1816 - Original not found
- 1817 - Usage limit reached
- 1818 - Configuration error
- 1819 - Invalid terminal
- 1820 - Inactive terminal
- 1821 - Invalid merchant
- 1822 - Duplicate entity
- 1823 - Invalid acquirer
- 2000 - Internal error - host down
- 2001 - Internal error - host timeout
- 2002 - Internal error - invalid message
- 2003 - Internal error - message format error
- 2013 - 3D Secure error - invalid request
- 3000 - Time expired
- 3100 - Function not supported
- 3200 - Timeout
- 3201 - Authorization host not active
- 3202 - System not ready
- 4001 - 3D Secure error - ECI 7
- 4002 - 3D Secure error - not 3D Secure, store policy
- 4003 - 3D secure error - not authenticated
- 5000 - Request in progress
- 5018 - RISK: Minimum amount per transaction
- 5019 - RISK: Maximum amount per transaction
- 5001 - RISK: Number of repeats per PAN
- 5020 - RISK: Number of approved transactions per PAN
- 5003 - RISK: Number of repeats per BIN
- 5016 - RISK: Total sum on amount
- 5021 - RISK: Sum on amount of approved transactions per PAN
- 5022 - RISK: Sum on amount of approved transactions per BIN
- 5005 - RISK: Percentage of declined transactions
- 5009 - RISK: Number of chargebacks
- 5010 - RISK: Sum on amount of chargebacks
- 5006 - RISK: Number of refunded transactions
- 5007 - RISK: Percentage increment of sum on amount of refunded transactions
- 5023 - RISK: Number of approved transactions per PAN and MCC on amount
- 5011 - RISK: Number of retrieval requests
- 5012 - RISK: Sum on amount of retrieval requests
- 5013 - RISK: Average amount per transaction
- 5014 - RISK: Percentage increment of average amount per transaction
- 5015 - RISK: Percentage increment of number of transactions
- 5017 - RISK: Percentage increment of total sum on amount
- 5050 - RISK: Number of repeats per IP
- 5051 - RISK: Number of repeats per cardholder name
- 5052 - RISK: Number of repeats per cardholder e-mail
- 6000 - Systan mismatch
For automation purposes
These status codes can be used to automate the handling of declined transactions via the Monri WebHook feature (no PCI DSS needed) or in direct integration type (PCI DSS needed). For more details, refer to the Monri WebHook documentation in Responses And Notifications.
Status Code |
Decline Reason | Action To Consider |
|---|---|---|
| 1050 | Generic acquirer decline | Check with Monri Helpdesk or acquiring bank |
| 1001–1016 | Card or cardholder issues | Suggest trying a different card |
| 1017–1018 | Already reversed | Verify with acquiring bank |
| 1019–1020 | Requires verification with acquiring bank | Check with acquiring bank |
| 1021 | Transaction voided | Consider initiating a refund |
| 1022 | Preauthorization not allowed | Try a purchase transaction if possible |
| 1023 | 3DS authentication required | Force 3DS (if possible) |
| 1024 | Installments not allowed for this card | Try single/one-off payment or a different card |
| 1025 | Installments not allowed by this card issuer | Suggest trying a different card |
| 1026 | Installments not allowed with preauthorization | Try a purchase transaction |
| 1802–3202 | Issue in Monri-to-acquirer request | Contact Monri Helpdesk |
| 4001–4004 | 3DS authentication issues | Retry within the same session |
| 5000 | Timeout with external services | Contact Monri Helpdesk |
| 5001–5901 | Declined by risk engine | Notify bank and merchant if risk engine is active |
| 6000 | Transaction identifiers issue | Contact Monri Helpdesk |
| 6001–6004 | BIN/PAN/IP/Country blacklisted (only with merchant approval) | No action unless merchant requested or approved blacklist |